About Us

Gate 1 Travel offers escorted tours, European river cruises, independent holidays and customised international travel packages for less. Our discount travel packages and tour packages to destinations worldwide provide exceptional value, saving you time and money. We have taken care of all the details so you don't have to. Find your dream holiday today.

Company Background & Highlights

Mission: To deliver More of the World for Less by developing quality, affordable holidays for Australians. To provide exemplary service to our customers and to earn their loyalty. To respect our partners. To invest in our employees, providing a safe and comfortable work environment. To know and understand our products and destinations. To constantly innovate and be a leader in technology.

  • Founded in 1981 with 3 employees; now with over 250 employees worldwide
  • Australia Office: Gate 1 Travel, 6/10 Hoddle Street, Abbotsford VIC 3067
  • ABN: 74 169 034 575
  • International Offices: United States, Hungary, China, Costa Rica, Egypt, Morocco, Argentina, Indonesia, Great Britain, Greece, India, Israel, Italy, Peru, Ecuador, Spain, Switzerland, Thailand, Cambodia and Vietnam.
  • 33+ years of providing travel services to clientèle.
  • Over 200,000 satisfied travellers will join Gate 1 tours this year.

Hours of Operation

Toll-Free Phone Number: 1300 653 618
Reservations Department Hours:
Monday - Friday: 8.30 AM - 5.30 PM
Saturday: 10 AM - 4:00 PM
Sunday: Closed
Closed on national public holidays, as well as 26 December, 2015, 2 January & 26 March, 2016.
Emergency Assistance: 24 Hours


Product Types

  • Escorted Tours - Group Tours
  • Small Group Tours
  • European River Cruises
  • Escorted Bus Tour/Sea Cruise Combinations
  • Independent City Stays
  • Independent Fly & Drive Packages
  • Multi-Destination Rail Packages
  • Customised Holidays (Vacation Builder)
  • Custom Groups and Individuals
  • Group Air

Staff

Gate 1 Travel employs over 250 highly qualified, experienced staff in the following areas:

  • Product Development
  • Information Technology
  • Information Technology Research & Development
  • Marketing
  • Design
  • Reservation & Information Department
  • Custom Groups
  • Customer Care
  • Operations & Accounting
  • Overseas Service Office Staff (United States, Hungary, China, Costa Rica, Egypt, Morocco, Argentina, Indonesia, Great Britain, Greece, India, Israel, Italy, Peru, Ecuador, Spain, Switzerland, Thailand, Cambodia & Vietnam)
  • Air Department and Airline Ticketing
  • Group Air Department
  • Documents
  • Human Resources
  • Bus Drivers, Tour Managers, Cruise Managers and Guides are excluded from the staff listed above.

Target Consumer Market

Gate 1 Travel's target market is a traveller seeking high quality, affordable travel ranging from a superior tourist class to moderate deluxe class level of accommodations with the highest level of service.


Financial Security

   
   IATAN

Gate 1 Travel (Australia) is a subsidiary of Gate 1 Travel (USA). For more than 33 years, Gate 1 has operated quality affordable international tours. The company is backed by the largest, most well-respected financial institutions and insurance providers, in the United States and in Australia guaranteeing the greatest level of financial security to every passenger. All travel funds are held in trust with National Australia Bank and at no time are available for any use other than payment of your travel services. Gate 1 welcomes your enquiries of any of those independent offices.

Gate 1 Travel's parent company in the USA is an Active Member of USTOA (United States Tour Operators Association), a professional organisation representing the world's leading tour operators, requiring a minimum $1 million professional liability insurance (Gate 1 maintains a US $5 million policy).

Additionally , Gate 1 is required to participate in the USTOA US $1 Million Travellers Assistance Program, requiring them to post US $1 million in security, held by USTOA, in the unlikely event of bankruptcy or insolvency.


Key Supplier Relationships

Airline Partners [Net Contract]
Gate 1 Travel has partnerships and contracts with the following carriers: AA; AC; AF; AI; AR; AT; AZ; AY; BA; BD; CA; CI; CM; CX; DJ; DL; EI; FI; G3; IB; JK; JJ; LA/LP/XL/4M; LH; LX; LY; MS; NH; NW/KL; NZ; OK; OS; OZ; QF; SA; SK; TA/LR; TP; TK; UA; US; VS; VV; 6H; 9W

Industry Affiliations

      

Gate 1 Travel is affiliated with AFTA (Australian Federation of Travel Agents), ATAS number A11423 (AFTA Travel Accreditation Scheme), USTOA (United States Tour Operator Association), IATA (The International Airlines Travel Agent Network) and PATA (Pacific Asia Travel Association).

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